James Madison University
Libraries & Educational Technologies

http://www.lib.jmu.edu

E-Reserves Troubleshooting Guide

 

 

Having problems downloading or printing an Adobe Acrobat document from the Library's E-Reserve system?  Please read through this guide before contacting us. 

Our documents are tested to print successfully from the computers in our library.  If the suggestions below do not solve your problem, you may need to view and print your documents from a library computer.

Issues that can affect the downloading or printing of Adobe .pdf documents:

Troubleshooting:

- This can be found by opening Reader and clicking on "About Adobe Reader" under the "Help" tab.

- If you are not using the latest version (7.0), your printing problems might be corrected by installing the update.  This can be downloaded at the Adobe site free of charge:  Adobe Reader Download

- If you are getting printing errors with a dot-matrix printer, try switching your printer configuration to PCL or PostScript mode (if your printer has this option).  This may resolve the problem.  If not, you will need to find a "non-impact" type printer, as Adobe Acrobat only supports laser and ink-jet printers.

- The library does not support Unix-based operating systems (such as Mac OSX or Linux).  Adobe does have a Mac OS printing problem guide within their "support knowledgebase" tech site.  This document can be downloaded at:  Mac OS Printing Problem Guide

If you are running a Microsoft Windows operating system, have the latest Acrobat Reader (7.0) installed, utilize a laser or ink-jet printer, and still have problems printing our e-reserve documents, here is another possible solution:

 

*In rare cases, you will not be able to print e-reserve documents off campus.  If the above suggestions have failed to solve your printing problems, you will need to do your E-Reserve printing at the Library, or find a machine and printer elsewhere that prints them error-free. In this case, please send an email to worleycc@jmu.edu with information including the name of the document you are attempting to pull up or print, the name of your professor and class (example...HTH230), and computer specifications (example...Windows XP, Adobe 7.0, HP Deskjet 855c, at home, AOL internet provider).  This information will help us troubleshoot the creation of e-reserves in the future.

 



James Madison University Libraries & Educational Technologies