Services to Users: 1999-2000
The Libraries continued to utilize technology to improve services for its users. While it appears the Internet is having a negative impact on use of traditional library services such as reference and book circulation, the Libraries are still popular places for students to congregate and study. Responses on the 2000 Continuing Student Survey reported that students' levels of satisfaction with library services had increased by five percent or more.
- Book circulation declined by about 7 percent compared to the previous year.
Periodical circulation decreased by 39%, reflecting the increase in online access to journals.
- ILL borrowing increased by around 16 percent from last year. Total ILL lending increased over 21 percent from last year.
- Interlibrary Loan users can now receive articles electronically and track the status of requests online.
Reserves circulation increased by 10 percent, to a circulation of over 27,500. This modest increase was notable because instructors now have the option to place materials online via course web sites. Reserves circulation has been steady at around 25,000 checkouts for the past three years.
Reserves implemented an online request form for faculty to place items on reserve.
The liaison program continued to serve as an important means of contact with faculty and students. Library liaisons worked closely with teaching faculty in the review of the library's journal collections.
Some 6,700 students, faculty and staff received library instruction, a slight increase over last year. The number of sessions declined from 309 to 269, making the average class size was about 25. The average class size last year was 21.
2,315 students completed at least one module of Go for the Gold in Fall Semester, and 1,541 students did so in the Spring. This was the first year that usage was tracked.
Ask-A -Librarian email reference fielded almost 400 questions during the year.
Government Documents mounted a new web page making it easier for users to find information on the government web.
Circulation Services implemented use of e-mail for all overdue notices in Spring Semester.
Carrier Library maintained its document delivery service to the East Campus Library; however, in 1999-2000 the number of copies dropped to 179 from 527 the previous year.
Revised inclement weather policy.
Developed a proposal for extending library hours.
Began revision of Disaster Plan.
- The Libraries continued its representation on all major VIVA committees, including the Steering Committee, Outreach Committee, Resources for Users, Resource Sharing Committee, and the ILL Forum planning subcommittee.