Libraries & Educational Technology Goals 2008-2013
Objectives Revised for July 1, 2012 - June 30, 2013

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Goal 1: Enrich the experience of learners and scholars.


Objective 1.1: Define and implement a learning commons service model that is appropriate for JMU and which emphasizes learning and user-centered services.


Initiative 1.1.1: Develop a plan for including media research and production in the Carrier Library Learning Commons.
  • Deliverable: Statement of mission, vision, and goals.
  • Target Date: May 1, 2013
  • Responsible Unit: Media Resources and Carrier Public Services


Initiative 1.1.2: Investigate and implement changes to library public computing to better support research needs of students, faculty, and staff.
  • Deliverable: 1) Implement public workstation logins. 2) Evaluate and make recommendations for our circulation laptop service.
  • Target date: May 1, 2013
  • Responsible units: Digital Services, Carrier Public Services, Rose Library Services and Media Resources


Objective 1.2: Improve student learning by designing instructional programs and instructional content for students and faculty that promote information and technology literacy.


Initiative 1.2.1:  Improve access to subject guides.
  • Deliverable: A cohesive collection of subject guides and course guides that reflect evidence- and user- based design as well as clear navigation from the library website.
  • Target Date: June 2013
  • Responsible Unit: Library Instruction
Initiative 1.2.2: Research Essentials & Research Toolkit
  • Deliverable: A set of online modules that are closely aligned with the information literacy objectives of cluster one and that reside within our learning management system. A parallel set of modules and complementary materials will be available on the library website as the Research Toolkit.
  • Target date: August 2013
  • Responsible unit: Library Instruction


Objective 1.3: Strengthen the liaison program and other partnerships with the faculty by making adjustments in response to growth.


Initiative 1.3.1:  Identify and implement improvements to the library liaison program
  • Deliverable: Decisions on deploying new liaison position(s) and realignment of liaison workloads. Recommendations for program improvements.
  • Target Date: June 2013
  • Responsible Units: Associate Dean for Public Services, Librarian Faculty


Objective 1.4: Identify and partner with colleges and departments that want to explore and implement the development of blended or online distance academic programs, especially in the areas of Outreach and Engagement, graduate programs, and undergraduate programs with courses suitable for online distance instruction. 

Initiative 1.4.1: Provide educational opportunities to all academic unit heads about our recommended attributes of online course delivery (high level of engagement, academic rigor, etc.)
  • Deliverable: Record of event(s)
  • Target Date: June 2013
  • Responsible Units: CIT
Initiative 1.4.2: Integrate student-oriented information about online and blended learning into the CIT website
  • Deliverable: Content in website
  • Target Date: June 2013
  • Responsible Units: CIT

Initiative 1.4.3: Evaluate effectiveness of Quality Matters Rubric in guiding development of online courses
  • Deliverable: Results of faculty course assessments
  • Target Date: June 2013
  • Responsible Units: CIT


Goal 2: Enhance virtual environments to empower learners and scholars.


Objective 2.1:  Implement tools and strategies to integrate and improve knowledge discovery and information retrieval. (Ongoing and Revised July, 2010)


Initiative 2.1.1: Create a single entry point for a broad search across JMU-owned and licensed books, articles, journals, and videos, for the user who is on her or his own using EBSCO Discovery Service (EDS) and a locally-developed widget. Conduct a thorough evaluation of the use of EDS including search comparisons with existing tools, web traffic, and user study.
  • Deliverable: Recommendation for what JMU Libraries� next steps should be related to the Integrated Library System (ILS). Report outlining ILS trends for the short, medium, and long term.
  • Target Dates: By January, 2013, the ILS Review Project Team should know the number of vendors / systems to be considered in our recommendation, thus determining the scope of the remainder of the project. If additional vendor demonstrations / customer site visits are necessary, this will extend the project. A new server machine is needed in Summer 2013, driving the timeline for this project.
  • Responsible Unit: Scholarly Content Systems
  • Resources: Funding for hardware and software; labor for setup and any configuration that might be necessary; consultation with JMU IT Security on potential hosted options.
Initiative 2.1.2: Develop a virtual space master plan that specifies a framework for how services, collections and functions in virtual spaces relate to one another and to the needs of our communities.
  • Deliverable: Recommendations on methods for categorizing and making decisions about virtual spaces
  • Target Date: July 2013
  • Responsible Units: CIT, Digital Services, Scholarly Content Systems


Objective 2.2: Engage in research and development projects that explore the feasibility of adopting new and emerging technologies. (Ongoing and Revised July 2010)


Initiative 2.2.1: Expand mobile access to library services and content. 


  • Deliverable: 1) Implement a mobile version of selected, user-prioritized content. 2) Implement and evaluate use of QR codes for study room policies, Government Documents promotion, and access to My Account.
  • Target Date: July 1, 2013
  • Responsible Units: Digital Services, Carrier Public Services; Rose Library Services
Initiative 2.2.2: Lead final phase of the RFP process for a learning management system and associated tools; plan implementation according to the final selection
  • Deliverable: LMS decision and implementation plan
  • Target Date: December 2012
  • Responsible Units: CIT
Initiative 2.2.3: Determine strategy for local Wordpress installation (e.g., offer self-service option)
  • Deliverable: Clearly written plan
  • Target Date: June 2013
  • Responsible Units: CIT
Initiative 2.2.4: Partner with the CFI and General Studies to lead next phase of online course evaluation initiative
  • Deliverable: Evidence of effort to determine long-term goal and continue implementation
  • Target Date: June 2013
  • Responsible Units: CIT


Objective 2.3: Coordinate information technology systems, services, and support within and across Libraries & Educational Technologies.


Initiative 2.3.1: Facilitate technology projects and introduce new storage planning.

  • Deliverable: 1) Introduce transparent processes for requesting estimates for file storage costs. 2) Develop new benchmarking data about current and projected use of existing file storage.
  • Target Date: May 1, 2013
  • Responsible Units: Digital Services, CIT Systems Research & Development


Goal 3:  Cultivate content in appropriate formats for learners and scholars.

Objective 3.1: Develop evaluation methods to assess collections for quality and appropriate formats using usage statistics and user feedback in order to align collection building strategies with curriculum needs.


Initiative 3.1.1: Expand e-book collections.
  • Deliverable: Expand e-book collections and corollary user support and curriculum integration services.
  • Target Date: Spring 2013 semester
  • Responsible Unit: Technical Services, liaisons, CIT, Digital Services
  • Resources: Some e-book collections will be funded by VIVA plus some local collections funding; people, time, money. Answer the question: How should e-books support curriculum, scholarship and research at JMU
Initiative 3.1.2: Investigate and select publishing platform for Electronic Theses & Dissertations (ETDs).
  • Deliverable: Select a platform that supports workflows, dissemination of ETDs, embargos; a strategy for handling media content.
  • Target Date: March 2013
  • Responsible Unit: Collections & Technical Services
  • Resources: Funding for platform license; labor for repository setup and configuration; labor for content recruitment and migration.


Goal 4: Develop physical environments, which reflect our mission by supporting learning, research, teaching and the work of our organization.

Objective 4.1:  Develop and implement an L&ET Master Space Plan.


Initiative 4.1.1: Continue Implementation of L&ET Master Space Plan
  • Deliverables: 1) Continue to implement short and medium term space plan recommendations. 2) Vision statement for Carrier addition and long term space plan.
  • Target Dates: Draft Vision Statement by January 2013; continue project implementations through July 2013.
  • Responsible Unit: Dean�s Council; Master Space Plan Steering Committee


Goal 5:  Be a planful and agile organization that embraces innovation while balancing priorities to serve learners and scholars.


Objective 5.1: Promote a culture of assessment and planning. Increase emphasis on user experiences and feedback in planning and decision-making. (Revised, July 2010)


Initiative 5.1.1:  Implement Balanced Scorecard.
  • Deliverables: Approve revised Strategy Map, establish measures for selected strategic objectives, and collect and analyze data, including conducting LibQUAL+ and Work-Life Satisfaction Surveys.
  • Target Date: July 1, 2013
  • Responsible Units: Dean�s Council, Management Council, and appropriate committees.


Objective 5.2: Develop internal communication processes that include all Libraries & Educational Technologies personnel. (Ongoing, July 2010)


Initiative 5.2.1: Implement a new L&ET intranet.
  • Deliverable: Introduce throughout L&ET 1) Lync as a new chat and videoconferencing tool and 2) SharePoint as the new L&ET Hub replacing existing, disparate systems.
  • Target Date: July 1, 2013
  • Responsible Unit: Digital Services


Objective 5.3: In line with JMU�s overall strategic focus on �green� practices, promote and integrate environmentally responsible practices.


Initiative 5.3.1:  Educate public and staff about recycling and sustainability through various outreach strategies.
  • Deliverables: Implement outreach strategies.
  • Target Dates: One major outreach effort each semester.
  • Responsible Unit: L&ET Environmental Stewardship Committee