E-Reserves Troubleshooting Guide

Having problems downloading or printing an Adobe Acrobat document from the Library's E-Reserve system?  Please read through this guide before contacting us. 

Our documents are tested to print successfully from the computers in our library.  If the suggestions below do not solve your problem, you may need to view and print your documents from a library computer.

Issues that can affect the downloading or printing of Adobe .pdf documents:

Troubleshooting:

If you are running a Microsoft Windows operating system, have the latest Acrobat Reader (7.0) installed, utilize a laser or ink-jet printer, and still have problems printing our e-reserve documents, here is another possible solution:

 

*In rare cases, you will not be able to print e-reserve documents off campus.  If the above suggestions have failed to solve your printing problems, you will need to do your E-Reserve printing at the Library, or find a machine and printer elsewhere that prints them error-free. In this case, please send an email to roberthd@jmu.edu with information including the name of the document you are attempting to pull up or print, the name of your professor and class (example...HTH230), and computer specifications (example...Windows XP, Adobe 7.0, HP Deskjet 855c, at home, AOL internet provider).  This information will help us troubleshoot the creation of e-reserves in the future.