Library Tech Support

Emergencies

Classroom Technology Services

For immediate classroom assistance, call (540) 568-6799, 7 am – 5 pm, Monday-Friday. It is our goal to provide a technician to your classroom in less than 10 minutes.  Don’t cancel class, we can typically have the problem solved in 10 minutes or less. Please be prepared to provide the following information:

  • Your name and user ID
  • The building and room number where the problem is occurring
  • A description of the problem
  • Are you currently in class?
  • Would you like a technician immediately or after your class is finished?
  • A phone number if necessary

Learning Technology Services

For help with software such as Blue Course Evaluation, Canvas, Respondus, Turn It In, and WebEX:

Monday-Thursday: 8 am – 9 pm

Friday: 8 am – 4 pm

Sunday: 3 pm – 9 pm

Consultations

Not seeing what you need? Contact us to set up a consultation.

Classroom Technology Services

For non-emergency problems, questions, and equipment requests, please email tchelp@jmu.edu.

Learning Technology Services

For in-depth consultation about learning technology in your classes, call (540) 568-5312 or email us at letsupport@jmu.edu for an appointment. You can also visit us in our office suite located in the basement of Carrier.

Self Service

Classroom Technology Services

Keys for Classrooms

The JMU Lockshop now distributes the Technology Classroom keys. Contact your building coordinator to request a work order for you to get your Technology Classroom key.

Clickers for Faculty

Turning Technology Clickers can be used in your classroom to poll your students and actively engage them in the material you are teaching. Clickers are small, handheld devices that allow students to respond to questions asked verbally, on paper or on screen and enables you to instantly assess a summary of their responses. Use the following for to begin using clickers.

Other Tech Resources

MDID

MDID is an image repository used at JMU to discover and present images in a wise variety of learning spaces. MDID help information is located here.

Omeka

JMU Libraries’ Omeka installations provide virtual space for the curation of digital object collections and exhibits related to the mission of JMU that have the potential for lasting value to scholarly communities.

WordPress

LET’s CampusPress service provides space for faculty and staff to create academic sites related to JMU’s mission. LET offers consultation support for WordPress sites with instructional purposes.