Library Tech Support

Classroom Technology Services

For immediate classroom assistance, call (540) 568-6799, 7 am – 5 pm, Monday-Friday. It is our goal to provide a technician to your classroom in less than 10 minutes.  Don’t cancel class, we can typically have the problem solved in 10 minutes or less. Please be prepared to provide the following information:

• Your name and user ID
• The building and room number where the problem is occurring
• A description of the problem
• Are you currently in class?
• Would you like a technician immediately or after your class is finished?
• A phone number if necessary

For non-emergency problems, questions, and equipment requests, please email tchelp@jmu.edu.

The JMU Lockshop now distributes the Technology Classroom keys. Contact your building coordinator to request a work order for you to get your key. For individual room information visit the Technology Classrooms page.

Learning Technology Services

For help with software such as Blue Course Evaluation, Canvas, Respondus, Turn It In, and WebEX:

Monday-Thursday: 8 am – 9 pm
Friday: 8 am – 4 pm
Sunday: 3 pm – 9 pm

• Email: letsupport@jmu.edu
• Call (540) 568-5312
  • Due to COVID-19 our LTS Support team is working from home.  Please send an email with your number and question to the address below and we will call you back as soon as we can.

Summer hours and holiday hours will reflect the help desk’s hours JMU IT Help Desk.

For in-depth consultation about learning technology in your classes, call or email us for an appointment. You can also visit us in our office suite located in the basement of Carrier.