David Gaines

System & Applications Administrator

Default Staff Photo


540-568-6677 (currently working from home)

Building: Carrier Library
Office: 1
MSC: 1704

Department: Technology

Pronouns: He / Him / His

About me

Web & Application Services, specifically illumira (https://jmu.illumira.net/) and Knowmia (https://jmu.techsmithrelay.com).

About Technology

We administer and support a wide range of library and educational technologies. Teams include Desktop Support, Learning Technology Services, Systems & Operations, and Web & Applications Services.

  • Desktop Support: We support library staff with hardware and software needs. We manage computing, printing, and scanning in public and classroom spaces.
  • Learning Technology Services: We support the university’s learning management system (LMS), technologies integrated into the LMS, classroom interaction, proctoring, and course evaluation software.
  • Systems & Operations: We support library data center infrastructure, administer physical and virtual servers, and install and maintain library systems.
  • Web & Application Services: We manage our web presences and web applications in addition to administering video management services, tools for internal collaboration, and user-focused library services platforms.