TechSmith Knowmia

Knowmia Ends Soon: Update – As of May 20, 2022, you will no longer be able to upload files to Knowmia, due to the retirement of the service by our vendor. Please read more in our announcement.


What is TechSmith Knowmia (formerly TechSmith Relay)?

Knowmia is a presentation tool designed to streamline the sharing process, especially directed at educators on all levels of education. The Knowmia recorder allows anyone to create content from anywhere and publish videos on the Knowmia website. The Classic Recorder is installed on many PCs in the Tech Classrooms.

How do I get started using TechSmith Knowmia?

If you have already agreed to our User-Contributed Content Policy, you will be able to use Knowmia ASAP during business hours (M-F) after logging in at the Knowmia website for the first time.

If you have not yet agreed to our User-Contributed Content Policy, please navigate to our Upload Privileges Request page (login required) to read and accept our terms. Within two business days you will receive your acceptance message.

I upgraded to macOS 11.0 (Big Sur), and now Capture won’t record audio!

Please see this help article from TechSmith:

MacOS 11 Big Sur and the TechSmith System Audio Capture Component for Techsmith Capture

Note: You may have to uninstall, then reinstall Capture to trigger the error needed to reach the permissions shown in the help article.

Where can I get training for TechSmith Knowmia?

TechSmith provides many great tutorials on their Help pages, and hold many live training webinars. If you are interested in attending a webinar but the time does not work out for you, you may still sign up for them; once each webinar is completed, a link is sent out to a recording of that webinar.

TechSmith Knowmia Quick Start Guide (PDF)
Getting Started with TechSmith Knowmia (video from TechSmith, 18m18s in length)
JMU Libraries guide to record and share lectures online (formerly on Libguides)

Can I share my recordings outside of the JMU community?

For right now, if you would like to share your recording with anybody outside of the JMU community, you will have to download it from Knowmia and upload it to another platform, such as illumira or YouTube.

What is the easiest way to share these with my students?

The easiest method is through Canvas using the Rich Text Editor Button. If you do not use Canvas, each video does have a “Share” option that helps you send a link.

Is there a way to integrate quizzes during or after a video that counts towards the Gradebook?

Yes! You may read more about how to integrate quizzes with grades on in this TechSmith tutorial.

Why are my Zoom Recordings being sent to Knowmia?

With the Zoom cloud storage being limited to 60 days, Knowmia may be used as an alternative location to keep your Zoom recordings for longer. If you have Creator permissions in Knowmia, this is turned on automatically. Please note that only one recording is sent to Knowmia, and no supplementary files are.

What will happen to everything I recorded using the old version of Relay?

All recordings using the old version of TechSmith Knowmia will stay where you sent them (illumira, YouTube) unless you choose to move those recordings yourself.

How do I get help in using or learning to use TechSmith Knowmia?

For questions or concerns regarding TechSmith Knowmia, you have two options:

  • Email
  • Contact us through the IT Service Portal. To do so, Click Log in and log in, click Request Help, choose the Teaching and Learning category, choose Knowmia, then click Ask a Question or Report an Issue, as applicable. The Knowmia category may also be found by using the search bar.

Looking for help with Camtasia? Please fill out the Libraries Consultaion & Instruction form.


Knowmia Lecture Capture

No Storage Limit
Faculty & Staff
Lecture Capture software for use by faculty and staff to create, record, and share video presentations. Knowmia is for media used on a regular basis by a course or for active collaboration, not for long term storage or archiving